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Refund and Revision Policy

WebZoro delivers Digital & Software Services aligned seamlessly with your vision, brand identity, and essence. To achieve this, we carry out a structured revision policy customized to your chosen package.

Comprehensive Revision Options

The number of revisions and resources relates to your picked package, allowing you adequate opportunities to refine and perfect your logo design. You can request revisions as determined in your package details, guaranteeing each part of the design meets your requirements.

Seamless Revisions Based On The Packages Details

Understanding that logo design evolution requires unique and various iterations. Your satisfaction is our top priority, and we’re devoted to working with you until your necessities are met. 

Refund for Unsatisfactory Service

If you are unsatisfied with the initial logo designs and decide not to continue further, you are eligible for a 75% refund, as outlined in our Comprehensive Revision Options.

Refund for Initial Design Changes

Picking a logo, mentioning changes in the first round, and deciding not to proceed further makes you eligible for a 50% refund. This policy obliges changes in direction you might have while guaranteeing your comfort and trust in your choice.

Refund For Continuous Design Changes

If you select a logo design, request consistent changes, and decide not to proceed, a 25% refund is offered. This provides adaptability and guarantees your fulfillment with the final result.

Turnaround Time

WebZoro centers around viability without compromising quality, keeping a 48-72 hour time required to reevaluate for most logo design services. This period alludes to the time for a single iteration of a logo design stage, not the overall project duration. Depending upon the chosen package, changes require no less than 48 hours to a limit of 72 hours, equivalent to three working days.

We aim to ensure a smooth and productive collaboration, delivering a logo design that meets and surpasses your expectations.

At WebZoro, we provide top-tier website development services customized to meet your business needs. Our responsibility is to guarantee your satisfaction with the result. However, we comprehend that conditions might emerge, prompting the requirement for a refund. The following is our refund policy

Cancellation and Refund Eligibility

You are qualified for 75% refund  if you decide to drop the website development service before the commencement of the task.

If the cancellation happens after the project has started, but before any tangible work has been performed, you are qualified for a refund of 50%, covering administrative and processing costs.

Refund Process

To request a refund, a client must submit a written request to our customer support team at info@webzoro.com

The refund request should incorporate your complete name, contact data, project details, and the reason behind the refund.

Refund for Unsatisfactory Service

If you are unsatisfied with the initial concepts and decide not to continue further, you may be eligible for a 75% refund, as outlined in our Comprehensive Revision Options.

Refund Timeline

Refunds will be handled within 14 work days from the date the refund request is approved.

No Refund After Project Advancement

When the development project has advanced past the initial stages, and significant work has been performed, a refund may not be relevant. The refund percentage diminishes as the project advances, as outlined in our 25% Refund for Continuous Developmental Changes and 0% Refund After 4th Development Iterations.

Exceptional Circumstances

WebZoro claims all authority to assess refund requests on a case-by-case basis in exceptional circumstances.

Communication of Changes

Any progressions to this refund policy will be communicated to clients beforehand.

 

We value your business and are focused on providing transparency and fairness in our refund process. If you have any questions or concerns, please get in touch with our customer support team at info@webzoro.com

Refund Eligibility and Cancellation Criteria

Clients can request a refund of 75% if they cancel the application development service before project commencement.

In case of cancellation after project commencement yet before substantive work has started, clients stay qualified for a 50% refund,  to cover administrative and processing costs.

Process for Refund Requests

Clients wanting a refund should submit a written request to our dedicated customer support team through info@webzoro.com

The refund request should contain detailed information, including the client’s complete name, contact details, project specifications, and an unmistakable clarification of the reason behind the refund.

Refund in Cases of Insufficient Service

Clients communicating disappointment with design conceptualization and opting not to continue further might be considered for a refund of 75% by our Comprehensive Revision Options.

Refund Processing Timeline

Approved refunds will be processed within 14 business days from the refund request date.

No Refund Post Project Advancement

A refund may not be applicable once the application development project advances past its underlying stages and significant work has been started. The refund percentage diminishes as the project advances, matching the terms outlined in our 25% Refund for Continuous Development Changes and 0% Refund After 4th Development Iterations.

Consideration of Exceptional Circumstances

WebZoro claims all authority to assess refund requests dependent upon the case basis in exceptional circumstances.

Communication of Policy Amendments

Any alterations to this refund policy will be speedily communicated to clients, guaranteeing transparency and awareness.

We hold your satisfaction in high regard and value the trust you place in our application development services. Please get in touch with our customer support team at info@webzoro.com for any inquiries or concerns.

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